Knowledge Base Articles for Events and Alerts

[Henrik Jutterst]

Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert

Example:

An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that display KB Articles.

We have 30 applications that use this baseline monitoring, but we have 25 different KB articles for this type of event/alert.

What is the best way to get the relevant KB article to show up on the alert record for a generic monitoring rule? I want the relevance to be as high as possible for the correct KB-article of a generic alert.

• Add meta tags for the application service or host?
• KB Structure?
• Other?

[Pam Calvey]

Meta will go a long way to increase the SEO. Include the error message in the meta field, in the text, in the Short Description. 

[Ahmed Drar · Accepted solution]

The best way to go about that is to make your relevant articles easy to find in terms of search, so the keywords for relevant articles should be found across different areas of knowledge article(Short Description, Description, and Meta)

Here is an example :

1 - Keywords found in Short Description, Description, and Meta -> this article always shows up first

2- Keywords found in Short Description and Description

3 - Keywords found in Meta

4- Keywords found in Short Description

 5- Keywords found in Description

Thanks,

Ahmed

Please mark my answer as ✅ Correct / Helpful based on the Impact

[Henrik Jutterst]

Thanks for the help/feedback @Ahmed Drar and to being clear on the article scoring.

I have tried to find this info on Docs, but would you say that this is the priority of scoring?

Here is an example :

1 - Keywords found in Short Description, Description, and Meta -> this article always shows up first

2- Keywords found in Short Description and Description

3 - Keywords found in Meta

4- Keywords found in Short Description

 5- Keywords found in Description

[Ahmed Drar]

You are welcome anytime @Henrik Jutterström .

I would say the priority of scoring is this

1. Short Description+ Description + Meta
2. Short Description + Meta
3.  Short Description OR Meta + Description
4. Short Description OR Meta
5.  Description

Thanks,

Ahmed

Please mark my answer as ✅ Correct / Helpful based on the Impact