Just out of curiosity, what is the best way to handle generic Events and to display a specific KB-article for that Alert
Example:
An event of low disk space on a host that creates an alert. And on that alert we get the Related Search Result, that display KB Articles.
We have 30 applications that use this baseline monitoring, but we have 25 different KB articles for this type of event/alert.
What is the best way to get the relevant KB article to show up on the alert record for a generic monitoring rule? I want the relevance to be as high as possible for the correct KB-article of a generic alert.
- Add meta tags for the application service or host?
- KB Structure?
- Other?
The best way to go about that is to make your relevant articles easy to find in terms of search, so the keywords for relevant articles should be found across different areas of knowledge article(Short Description, Description, and Meta)
Here is an example :
1 - Keywords found in Short Description, Description, and Meta -> this article always shows up first
2- Keywords found in Short Description and Description
3 - Keywords found in Meta
4- Keywords found in Short Description
5- Keywords found in Description
Thanks,
Ahmed
Please mark my answer as âś… Correct / Helpful based on the Impact
