Knowledge - Open submissions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2016 05:15 AM
Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?
We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.
If articles need to be approved / published then we have to find them in under Unpublished.
It may be that I am not clear on what should show here or maybe I am missing something.
Any assistance would be greatly appreciated.
Thanks

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2016 05:29 AM
Hi Richard,
A knowledge submission record is different than a knowledge article. It's a bit like a demand or idea record is to a project. It's a "starting point". Some organizations expose the Knowledge Submission for collecting potential articles before they go in to the KB and start drafting.