Knowledge - Open submissions

Richard T
Kilo Guru

‎07-26-2016 05:15 AM

Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?

We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.

If articles need to be approved / published then we have to find them in under Unpublished.

It may be that I am not clear on what should show here or maybe I am missing something.

Any assistance would be greatly appreciated.

Thanks

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Chuck Tomasi
Tera Patron

‎07-26-2016 05:29 AM

Hi Richard,



A knowledge submission record is different than a knowledge article. It's a bit like a demand or idea record is to a project. It's a "starting point". Some organizations expose the Knowledge Submission for collecting potential articles before they go in to the KB and start drafting.