Knowledge "Ask a Question" functionality in Service Portal

[SusanWinKY]

In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.

However, in the service portal, that option is not available.   Should it be?

[Allen Andreas]

Yea, glad you got your answer. Said that about a year ago, lol.

[Julia Lee]

Has this "gap" been resolved ?

[ark6]

Not sure if you got an answer to this question.

You could do this by cloning the widget SQANDA Create Question and modify the lines 34 & 35 with 

<sp-form-field form-model="data.f" field="data.f._fields.question_details" glide-form="getGlideForm()"></sp-form-field>
<sp-form-field form-model="data.f" field="data.f._fields.kb_knowledge_base" glide-form="getGlideForm()"></sp-form-field>

It worked for me

[SusanWinKY]

Thanks for this!  We're not needing it now, but I have bookmarked it in case we need it in the future.

[matthew_magee1]

what if I want to show the category field on the Ask a Question portal page? 

I did add the following line:

<sp-form-field form-model="data.f" field="data.f._fields.kb_category" glide-form="getGlideForm()"></sp-form-field>

The only downside is that this shows ALL kb_categories. I only want to show those categories under a specific parent and are active.

Thoughts?