Knowledge Service Portal - odd searching behaviour?

[graham_c]

Hi all - and Happy New Year!

I've noticed some odd behaviour when searching for knowledge articles via the Service Portal. Basically when I have chosen a specific knowledge base via the portal and then try to search it ignores the knowledge base I've chosen.

In the example below I want to search the IT Support knowledge base, so I click into that.

This then shows all articles from the IT Support knowledge base.

If I then try to search for "outlook" using the search bar the widget refreshes and is now returning results from all Knowledge bases.

I know that I can then click on the Knowledge base under the "Refine Results" section to filter my results but I would have thought that it would have retained my choice from the Knowledge Portal homepage.

Anyone know how I can change this behaviour or is this a bug that I'll need to report to HI?

Thanks

[graham_c]

Hi Tone,

I have tried looking at those widgets but I'm still having issues - can you detail how you managed to get around this please?

Thanks

[Eoghan Sinnott1]

Hi Graham, 

Did you ever get this fixed. Having the same issue myself and the fix mentioned above didn't resolve it. Do you know what needs to be updated in those widgets? 

Thanks, 

[graham_c]

Hi Tone,

Can you share the solution you made for this please?

Thanks

[tonemking]

I have attached the code below.

The Knowledge Search widget I had to update the client and the server.

The Knowledge Field Facet widget I only needed to modify the client.

I added comments above my changes (just search for 'Aking'). This has been working for us for a couple years and so far no more complaints. Haven't actually checked if this is still a problem in current releases.