Link to a specific section of a Knowledge Base Article

[nes]

Greetings, we store several of our policies within our Knowledge base.   The policies can be a bit lengthy and have section headings for each topic and sub-section.   We'd like to have customers be taken directly to those specific sections rather than the entire KB article and then have to search for the section.

I notice we can embed source code in the body of the KB article as well.   Is it possible to make a section heading linkable so that if we send a URL to a user they can be take directly to that section of the KB article?

Thanks,

[Walter Tobin]

That worked! Thanks

[Lon Landry2]

I am trying to open a knowledge article inside of a Service Portal in a new window at a bookmarked location.

If I open the Knowledge Article in a new window outside of a Service Portal the bookmark works.

I can open a Knowledge Article in a new window inside of a Service Portal but the bookmark is ignored.

Any ideas?

[Michael QCKM]

awwww darn... I knew that doing this would have some typical ServiceNow gotcha!

[Lon Landry2]

Yeah, it's always something