Link to Assignment Group

[tmccasland]

Is there a way to provide a link for opening an incident to a specific assignment group?

[cesar_sandoval]

Hello, 

Follow these steps to simply get a link that will open an incident record with the assignment group pre-populated:

1. Navigate to the incident list 
2. Apply the filter (assignment group) in your case
3. Click the 'New' button

Notice that the form opens with the assignment group pre-populated with the value you filtered your list.  The URL will have the parameters necessary to let the form know to pre-populate it with the assignment group value.

[tmccasland]

Hey Cesar, thanks for this, however the assignment group is not populated when I follow the given steps

[Vishal Birajdar]

Hi @tmccasland 

Can you provide some more info please...??

[Sayali Gurav · Accepted solution]

Yes @tmccasland ,

In ServiceNow, you can create a URL that pre-populates fields in a form, including the assignment group. You'll need to construct a URL that includes the appropriate parameters for the assignment group field.

The URL structure might look something like this:
https://your_instance.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true^assignment_group=<assignment_group_sys_id>
Replace your_instance with your ServiceNow instance name and <assignment_group_sys_id> with the Sys ID of the assignment group you want to pre-populate.

Keep in mind that this assumes you have the necessary permissions to create incidents and access the specific assignment group. If you're unsure about the Sys ID of the assignment group, you can find it by navigating to the assignment group record in ServiceNow and looking at the URL. It will be part of the URL as sys_id=<assignment_group_sys_id>.

Mark helpful or correct if applicable.

Thanks & Regards,

Sayali Gurav