Linking to a Knowledge Article (view) using SSO

[Mark Laucus]

I am having a challenge linking to Knowledge Articles while using Single Sign-on. My goal is to provide e-mail links to KB articles and users with the correct credentials can just open the link and it will take them to the specific Knowledge Article view. What currently happens is when I use the view link provided at the bottom of the KB article, the process will open my Service-Now instance using the SSO but will not open the article but stop at the home page. If I open the article in edit mode and provide the sys_id it it will open the article but open it in the edit form. Here are the examples below:

Example View link (at bottom of KB article)
https://test.service-now.com/kb_view.do?sysparm_article=KB0000497

Example Link directly to form
https://test.service-now.com/nav_to.do?uri=kb_knowledge.do?sys_id=5b1a1aea0a0a3c2201870d14a985f514

I figure I have to somehow get authenticated first with the SSO actions and then pass the view parameter but have not found out how to perform that. Anyone have any ideas?

[Mark Calibo]

Hi Mark,

I was wondering if you could share how the deep linking was achieved.

Same error, if I am not logged in, and used the permalink for the knowledge article, it does not authenticate but rather prompts:

You do not have sufficient privileges to access this knowledge item

I know this is a long shot. Thanks

[ZieldeCrz]

Hi Mark ,

I was wondering if you can share how you did the step of Permalink and modifying it to do the deep linking.
any help will be appreciated.
thanks.

Zieldecruz