List cell edit shows message "Field does not exist for this record" though field is editable on the form.

antonyx
ServiceNow Employee
ServiceNow Employee

Hi guys!

Has anybody  encountered the scenario where list cell edit on a specific field displayed message "Field does not exist for this record", however same field is editable on the form?

Verified the ACL's, they seems to be fine.

Verified the scope of the field, it seems to be fine.

Check with other fields in the list, they seems to work fine with cell edit.

Appreciate your inputs!

Thanks,

Antony

1 ACCEPTED SOLUTION

antonyx
ServiceNow Employee
ServiceNow Employee

It urned out to be the field in question had a column name with prefix "ref_".

It appears to be the prefix "ref_" with column name is preserved within the platform and hence system applies additional protection with the field which has column name which starts with "ref_". Due to this additional protection, reported issues are manifested on the list cell edit.

Also different issue manifested on form with same field, where the field gets cleared automatically while creating a new record.

 

Hope this will be helpful for someone, who run into similar scenario!

 

Thanks,

Antony

View solution in original post

3 REPLIES 3

Jaspal Singh
Mega Patron
Mega Patron

Hi Antony,

 

Possibly the field on the form is from the table it is extended from. Right click the form & check the configure dictionary for the field it would possibly be a field from Task table.

 

Thanks,

Jaspal Singh

 

Hit Helpful or Correct on the impact of response.

antonyx
ServiceNow Employee
ServiceNow Employee

Hi Jaspal,

 

Thank you for your response.

As far as I see, the affected field is on the table which doesn't extend any table, it is a standalone table.

 

Thanks,

Antony

antonyx
ServiceNow Employee
ServiceNow Employee

It urned out to be the field in question had a column name with prefix "ref_".

It appears to be the prefix "ref_" with column name is preserved within the platform and hence system applies additional protection with the field which has column name which starts with "ref_". Due to this additional protection, reported issues are manifested on the list cell edit.

Also different issue manifested on form with same field, where the field gets cleared automatically while creating a new record.

 

Hope this will be helpful for someone, who run into similar scenario!

 

Thanks,

Antony