List of categories in the KB are not displayed.

[KRSwitch]

How do I display categories on the portal page. I have made three categories on my knowledge base, but the name of categories are not shown,. only the knowledge base and its articles count is shown.

[Dr Atul G- LNG · Accepted solution]

Hi @KRSwitch 

My understanding say on the portal it will show only the Knowledge base and once you search any article, then it will bring the categories 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692627

[Dr Atul G- LNG · Accepted solution]

Hi @KRSwitch 

My understanding say on the portal it will show only the Knowledge base and once you search any article, then it will bring the categories 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692627

[KRSwitch]

Hi Atul, 

Thanks for your prompt response.

I had made 3 categories for my KB:

1- Department change

2- employee seperation

3-payroll issues

When I click on the articles, then it opens them and along with that  gives a Filter option wherein I can see my KB and categories enlisted. 

[Dr Atul G- LNG · Accepted solution]

Yes @KRSwitch 

This is expected behaviour.