@Mention user in work notes from UI action?

[Anders Godstad]

Hi,

I'm wondering if it is possible to @mention a user to a work note from a UI Action?

We want an approval button on our Agile Board, and wish to utilize the "Activity Stream @Mention Email" notification if possible. Therefore I want to @mention the user in the UI Action, by posting a work note in the story with the users @, but am seemingly unable to do this. 

Any help would be appreciated.

[Saurav11]

Hello,

You may refer the below thread:-

https://community.servicenow.com/community?id=community_question&sys_id=b1976aab1bc94954cdd555fa234bcb41

Please mark answer correct/helpful based on impact,

[Anders Godstad]

Hi,

I'm sorry, but I don't see how that can help me to @mention someone in a work note, from a UI action script?

Please elaborate as to how I can use this information.

[Saurav11]

So If I understood it correctly you want to add @users to the worknote correct? and the users will be defined in the Ui action or will you be picking it from any other field.

Thanks..

[Anders Godstad]

I want a UI Action that when clicked:

1. Changes the state of the record.
2. Posts a work note, where the "assigned_to" user is tagged. (@mentioned, so that the "Activity Stream @Mention Email" notification is triggerer)

Thanks.