MID Server Stopped and now Will not start

Luiz Lucena
Mega Sage

‎09-04-2019 11:12 AM

Hello, 

What would be the cause for a MID server to stop all of sudden and don't get beck online?

Already checked MID user account and password, everything correct. 

Checking the host, the Windows Service will not come up.
The wrapper log says:
2019/09/04 11:50:59 | Update can not be used to change the wrapper.ntservice.account value.  Please uninstall then reinstall the service.
2019/09/04 11:54:04 | The Discovery MID Server_ServerName service was launched, but failed to start.

If I open the installer.bat to try to perform a Test Connection it doesn't do anything, keeps frozen.

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎09-04-2019 11:16 AM

Hi,

Have you upgraded recently? Was there any attempt made to enable few service now MID Server?


Thanks,
Ashutosh

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Luiz Lucena
Mega Sage
In response to Ashutosh Munot1

‎09-04-2019 12:27 PM

No, this instance is scheduled to be upgraded end of the month.

 

Only thing different that happened tonight was ServiceNow updating SSL certificate which I presume it won't be the issue as we don't use it.

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Luiz Lucena
Mega Sage

‎09-04-2019 12:32 PM

When trying to start the service:

find_real_file.png

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Ashutosh Munot1
Kilo Patron
Kilo Patron
In response to Luiz Lucena

‎09-05-2019 01:01 AM

HI,


I see, there is new property for SSL. It will very the Host name and the SSL certificate. but how it impacts mid server i don't know. Even i encountered SSL issue. You can try restarting MID Server from the services section.


Thanks,
Ashutosh

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