Missing fields in form view of Data Source Table

[Smit Ladani]

Hello,

I want to create an application using IntegrationHub ETL. For that, the initial step would be to create a Data Source. When I click on the new button to create a record in the Data Source Table and after selecting Type as REST(IntegrationHub) it will show me the below screen.

As per the Servicenow Document, there should be a Request Action field which is required to select an Action from Flow Designer. But I can not able to see the request action field on the form view.

Besides this when I select type as Custom(Load by Script) It will show me the below screen.

As per the Servicenow Document, there should be a Data Loader field which is required to write the script. But I can not able to see the Data Loader field on the form view.

As an integration hub ETL is available in Orlando and Paris. I have tried this on both versions and both show the same form view. I have logged in as an admin still the problem persists.

Thank you

Smit

[Ankur Bawiskar]

@Smit Ladani 

I didn't install any specific plugin as such.

My instance is Orlando Patch 7

If this is for your client instance then please raise a HI ticket.

Also check any onload client script or UI policy on data source table

Please check below UI policies in your instance; these are responsible for showing those fields on form when the Type -> REST (Integration Hub)

https://<instanceName>.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=cd4761e79f0733005cf3ffa4677fcf76

AND

https://<instanceName>.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=19aa3a8cc73233009cea1197fdc260a2

Regards
Ankur

[Smit Ladani]

@Ankur Bawiskar 

I checked for Paris Patch 0 and Orlando Patch 7

I have checked the client script and didn't find any onLoad script that might create this issue.

[Ankur Bawiskar]

@Smit Ladani 

Hope you are doing good.

Let me know if that answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Smit Ladani]

Hi @Ankur Bawiskar 

I have tried in another dev instance and there it is working fine so I think there might be issue with my earlier dev instance.

Thanks,

Smit

[Ankur Bawiskar]

Thanks for the update.

Have a nice day

Regards
Ankur