Under the 'Who will receive' tab of an email notification, I have added a group email address in the Users field. This is not an actual user that is picked from the lookup, this is just an email address that is typed in the email box field below the ...
We are using Service Now to deal with incoming customer incidents as well as internal problems and changes. The URL for both the internal portal and the external customer service portal is <instancename>.service-now.com. We want to change this so tha...
Does anyone out there have any insight to the following Virtual Agent questions? I've been conversing with ServiceNow today, and have not yet found a resolution to any of these issues. 1. How can we force ALL conversations to use a default topic? We ...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to mask a part of a field for certain users. Example: If an User inputs his card number (1111-2222-3333-4444), I want to make it so t...
Hi all,I'm kind of new developing in SN.I need to find a way to make read-only the text box of the date variable so force the end user to use the calendar (datepicker) to select the date in Service Portal.The image is from the standard UI. The text b...
Hi,I am having issues when users login using side_door.do. They are redirected to the ITIL homepage (nav_to.do?uri=/side_door.do) and the homepage contains a Page not found error as I am already logged in. To resolve this error I am trying to re-dire...
Hi there, After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason. These artcles were exported from our Test environment, and then we refreshed our Test from Prod. I then imported the...
Greetings, We are in need of a field to denote whether a user is an employee, consultant, someone from a staffing agent or an auditor. This thread talks about a field called "employee type": https://community.servicenow.com/community?id=community_qu...
I'm experiencing errors when run Click a UI Action in a ATF test. I have tried to recreate the step but without success. Anyone have any idea why i'm getting the following error: This step failed because the client error 'Error: [$parse:syntax] http:...
When you add two classes to the canvas and draw a connection between them you get two relationships option in the Connection Properties, one for each direction (upstream vs downstream).Can someone tell me what drives the available relationships in th...
Hello, There is an issue with some request items we have in our system. The workflow has a join activity which is stuck in 'Running'. The reason it is stuck in 'Running' is because it has two activities merging into it, but only one or the other will...
On our Service Portal I have a requirement that Nested categories be expanded by default So that you do NOT have to click the little folder icon to expand the sub categories.Has anyone been able to figure this out?
Just like the title suggests, I am unable to get into studio because it won't load. Haven't had this problem at all, just seems to have started today.Any suggestions?
Had a couple of change request tickets reported to me as having skipped through Approval workflow, state goes from New to Scheduled. Investigating I found that in both cases the Approval task had resulted in "skipped" but dont know the cause. And in ...
Anyone know how we can verify the default columns in a list view from ATF? I didn't see anything out of the box, but I'm imagining there must be a table that has that definition that we can do a query against... Ideas?