Hi, I'm building a flow for a requested item in the service catalog. my flow requires an approval of the direct manager of the requester and then of another group. I have created an "ask for approval" action for the direct manager. then I'm checking ...
Hi, I'm building a new flow for a service request. I'm trying to add an approval and I was able to defined the approval. when I activate the flow and create a new request the approval is not triggered. But if I go to flow designer, test and I put i...
Hi All, this question should be straight fwd. some times emails are sent to the caller from within the ticket. What i would like to know how to do to notify the assignment group once the caller replies to the email and the email is attached to the ti...
Hello all, I have some dashboard created in a custom application, but find the system is loading quite slow when the dashboard opened. eg: in one of the dashboard tab, i have one list report with 4000 record, when open this tab it take about 10 coun...
Hi All, i hope u r all ok. Here is the situation some times where approval via email is required, i use an email template and i call it in the message HTML area of the notification as follows: ${mailto:mailto.approved}. When the approver clicks on th...
Hi all, Would like to know how we can detect if there is any field change on the form, when a UI action button is clicked. I tried to use current.changes(); but this is not supported in UI Action, the same with GlideScriptRecordUtil which is not su...
Hello everyone, I'm trying to use the built-in debugger for script include. I'm invoking the script include API outside of the platform. The API gets invoked, but the program just went through and never stopped at any breakpoint. Is this the right wa...
Hi, I have record producer to show in mobile. In that there is a field to show an URL on my record producer. This field will have dynamic value based on some user inputs. Variable type URL is not working in mobile but working in sp. So another alter...
I want to create a Knowledge feedback notification event. When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email notification with that feedback.What do you do if the author has move...
Thanks Srinu
Hi All, I have a requirement to send date time values in specific format in SOAP request. I want to convert the date time field value to the format yyyy-MM-ddTHH:mm:ss ±hh:mm. Please help with your suggestions. Thanks in advance! Regards, Thilagava...
I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...
I'm trying to create a report that shows ALL of my Knowledge categories with a count of the number of articles within each category. I'm using this to monitor the usage of the categories and remove or consolidate categories that have few or no articl...
Trying to make a Dynamic filter for knowledge articles where knowledge base is one the user can contribute to. For some reason the only time this dynamic filter will work is if I return a single sys_id. I've looked at OOB examples and I'm following...
Can a user with no license view dashboards and reports data