Background I went to a new client and I was searching for any dictionary entry that references a particular table. I was surprised to see that they'd apparently defined a dictionary entry with the same name on all of the classes in their CMDB. I open...
Hello all. Madrid, on-premise. In cmdb_ci_appl i have 'model_id' field. The field is empty om form but is in. Also if i push the button i see information about this application. Configure dictionary: I have this bug on PROD, but on DEV instance ...
Hello, Under Related lists module, i am unable to see the OOB related lists for incident like Task sla, incident->parent incident and other Related list and i am selecting the view as default but no luck, can anyone suggest me how to find them. Thank...
I created an Order Guide and the Order Guide created as desired the RITM's with their appropriate workflows. All RITMs require, in this case, approvals (actually two, the department manager and then C-Level) and I want to avoid that the managers are ...
Can we use Integration Hub to integrate ServiceNow with Zephyr? We would like to get test execution and other details(test cases etc.) from Zephyr. Please let us know if this integration is possible through REST API. If it is, please share the steps....
I have one scoped application where I have written some code in a script-include like below: var gr = new GlideRecord('my_table'); gr.getValue('some_column'); I'm getting error like: JavaException: com.glide.script.fencing.MethodNotAllowedException: ...
Anyone here with input on how to have friendly name for a CI and the standard "technical" [name] for a CI? I'm looking for a way so that users can create an incident just like OOB CI, but also for CIs with a friendly name. I know there is a table ca...
Hi, I would like to hide price of SC Category Page. How can I realize? Regards,
We have a custom application with a custom role (does not use ITIL). The users have read and write access to both the Assignment Group and Assigned To fields.They can select the assignment group just fine. However, when clicking the Assigned To, the ...
Hi All, Our requirement is export the table data as TXT file into a Mid Server location.We are able to export the data as a CSV file using Export Sets. I would like to know is there way to export the data as TXT file directly or convert the file from...
Hi All, We have reciently upgraded our Dev environment from London to New York. Post the upgrade one of the Catalog Items are not accessible from the service portal but work fine under tht 'try it option. On checing the Web Console - Browser UI Logs ...
Hi All, we are seeing an issue on few related list where filter seems to have satisfied but still records are not displayed. This is the OOB filter and records are there if we remove the filter. For instance, cmdb_ci_win_server and cmdb_ci_win_cluste...
We have implemented the Knowledge-Centered Service (KCS) methodology in our department and we're tracking the contribution rate - the number of times the incident tickets have either a knowledge article attached or the assigned resource checked the b...
At my scoped application I want to create user groups via a business rule. I checked "create" and "update" at Table "sys_user_group": And I added cross scope priviledges: But it's still not possible to create user groups: Does anyone have any ...
Hi Team,Can any body let me the alternative way of gel() in service portal.i have written this onSubmit script, which works fine in CMS,Here i need to get value of sysparm_item_guid, how do I get with out using gel() method?I am attaching the code:va...
