Missing images from WYSIWYG data when copying or migrating.

[Robert Campbell]

In production we have data certification displaying images just fine but when we cloned prod to LLE the images fail to load.

This problem also occurred when I copied the data from a kba to the data certification schedule definition.

When copying from the kba to data certification, I did a simple highlight, copy and paste but it couldn't reference the images for some people because rather than putting all of the data where I pasted it, it created a reference to the original location and if the permissions were different there (which technically they weren't because the kba was open to all), the image wouldn't show. I, as the admin could see it but the others could not.

[Dr Atul G- LNG]

Hi @Robert Campbell 

https://www.servicenow.com/community/cmdb-forum/data-certification-images-won-t-show-for-users-but-d...

If still issue, log a Now Support case.

[Sumanth16 · Accepted solution]

Hi @Robert Campbell ,

Please refer to the below articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715440

https://www.servicenow.com/community/developer-forum/image-is-broken-in-knowledge-article/m-p/205102...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Robert Campbell]

It stinks that they don't plan to address the issue. It seems like it would be as simple as using a relative path considering the cloned data would be in the same place but it seems many things are over-complicated. 

Thanks.

[Robert Campbell]

As a workaround, all kbas that have images I create a word doc mimicking the kba and then I copy and paste from the word doc to the cloned kba (you may need to do some formatting).