Multi-Tenant Knowledge Base best practices

[rwagner]

Good afternoon,

I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creating multiple top level KB's for each client? The con to that would be have 100's of individual client KB's in the system which would be an administrative nightmare.

Suggestions?

Thank you for your time

Rich

[Michael Fry1 · Accepted solution]

Yea, we don't have 100s of KBs for customers, only the ones we need to support them and meet the deliverables. We do have 100s of KBs all together, but have team leads maintaining and updating them for validity.

[rwagner]

Thank you Michael.