Hi Folks, We have an email approval button which is being used for all the kind of approval tasks notifications, so if the approver wants they can approve the particular task by clicking on that button and it will give a new email with the subject RE...
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
Hello, I need to understand how the De-duplication tasks/Remediate Duplicate Task (reconcile_duplicate_task) are created? How is the process? in which table are the rules stored. Thanks you in advance.
Update Sets in ServiceNow: A Comprehensive Guide for Admins and DevelopersServiceNow's Update Sets are essential tools for admins and developers working on instance configuration changes, offering a structured way to track, package, and migrate chang...
Hello community,when entering time worked in an incident record, it does not display in the time sheet portal.Currently only time worked entered in a case shows up in the time sheet portal.So when I enter the time worked for that case it automaticall...
Hi Community,I have installed the Cybersecurity Executive Dashboard plugin (current version: 2.4.3). However, when I try to access the dashboard through the "Cybersecurity Executive Dashboard" module from the Application Navigator, I encounter the fo...
Hi all,I recently installed DemoHub, and it appears to have updated the instance logo.I’ve tried resetting the logo using the usual method (as described in this: Solved: I want to change the banner logo of my instance. - ServiceNow Community), and I’...
Hello,Good Day,Can you please help me in achieving the below requirement - In the customer_account form in 'Case' view there is a related list for Incident, as given below- How to update the 'Incident' related list tab on the Account form to filter ...
I have a custom table in ServiceNow named ai_use_case with a custom UI action that calls an external API to populate fields in the table's records. I want to integrate this table and its UI action functionality into the AI Control Tower. I’ve tried v...
We are on the Jakarta version and suddenly when I use the editor or when I use the source code with the <strong> or <b> html tags to bold text, it appears bold in the editor; however, if I click View Article or print the article, the text is no longe...
Hi Team, Currently, we are using our Prod instance to generate reports and also some third-party pull records to generate reports through the API, and sometimes it gives a timeout error, depending on the data. Does ServiceNow provide any Reporting Se...
Im working on a scheduled job that only needs to run on jan 1 each year, is this correct:
Hello All,Dictionary info is not showing up when i right click on a field in a form and click on show field name .What might be the problem, can any one help me in fixing this...?
Hello everyone,I have a question regarding licensing:- If users have the itil_admin role, can they also have the announcement_admin role without incurring additional license costs?-If users have the itil role, can they also have the announcement_admi...
Hi.I want a widget to filter from and to date for my list report which is added to dashboardAny OOB widget please shareI see there is such widget in Platform analytics, but i want the Dashboard with reportsAppreciate any leads. Thanks,Yaseen