When a CMDB record is searched using global search, two results are coming up as shown in the image. Under Text Search Groups from CMDB>> We have seen there are two values in the Text Search Table in related list>> so we have deleted one if the recor...
Probably silly question, but we have cloned a heavily changed Dev environment over to Live. All is great, but we would like to now bring online a backup of the old Live into the Dev instance. Has anyone done this and is there any things we need to l...
We recently moved CMDB management back in-house after having a vendor manage it for a few years, and I am working on cleaning up the CMDB. We currently have the F5 devices under Network Gear, but I know that isn't correct, as that is a parent class...
Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.When I use "https://instance.serv...
How typically an external audito is being managed in servicenow?What are the cost implications for external auditor roleWho are the persons treated as external auditor.Kindly give a use case to suppose statement
Hi, I'm a bit new to ServiceNow, I want to make sure that the configuration item is being fully updated whenever a new asset is created. Currently when I create a new asset manually, I need to have a model category, serial number and Model. With the ...
Hello,I have a database view that includes four tables:asmt_assessment_instanceincidentsys_userasmt_metric_resultWithin the database view, I created the following fields:User Comment → Element: amr3_string_valueManager Comment → Element: amr4_string_...
Hi Everyone, Question: Is ServiceNow able to throw HTTP error code 404 when accessing a page that doesn't exist?In my testing I found that ServiceNow always throws HTTP code 200, even when accessing pages or URL's that don't exist in the system. I co...
Hi all, Please I have created categories and subcategories, and I added the categories to catalog homepage.The categories are visible on the catalog homepage , but I cannot find any subcategories.The subcategories does not contain any item.Can someo...
Hello, I am looking to clarify a couple of questions I have regarding the Data Certification Plugin.Question - 1I understand that the plugin is deprecated in the latest versions. However, I have questions regarding the roles that get used while the p...
Hi Team, I am trying to create approval record via Before Update Business rule as below . The record is getting created buts its creating Approving i.e Document_id as blank or empty even though I am passing the correct record or sys_id which is the c...
I have number data fields in a table that are automatically updated daily, this number can go up or down on a given day, is there a simple way to report on monthly trends of this data? for example on the last day of the month this No. was X and then ...
Through ATF I need to test catalog path means where the catalog is present under which sub category and sub category and Description, header and catalog name, variable name with help text New catalog item is created based on the story. so, i need ...
I have an issue where everything is working but it captures the reject reason 3 times and post them back in RITM 3 times creating 3 notifications. I only want it to post once so there won't be 3 notifcations and 3 same comments. Thanks in advance. My...
