Hi all, I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend. In our case, we only want people to get to the ESC and the HR Agent Workspace. If anyone who is not an admin ...
Hello, I have a question regarding the user criteria, ownership groups, and versioning of knowledge articles. I understand that members of the ownership groups would be the only ones who would be able to checkout a knowledge article if there is an ow...
I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
I input glide.ui16.emailStreamResponseActions in the system properties as stated in the online documentation to display the Reply, Reply All, Forward buttons in the core UI case activity stream for email responses. However they are still not showing...
I am facing an issue where the total price calculation only works if the quantity field is filled before retrieving the reference using g_form.getReference('u_string_3', getDetails);However, in my requirement, the quantity field comes after the produ...
Hi All, My requirement is 30% of total volume of Work order tasks should be routed to custom group ? currently for all the work order tasks based on some conditions assignment rules are triggering. Now i need to assign every third ticket to one custo...
Hello,I'm currently working on a requirement for assignment look up rule but when i change the assignment group it wont change. For example, the lookup rule assigns Group1 based on Category and Subcategory. However, if the ticket has the wrong catego...
Currently running Kingston, looking to track the domain name registrations for our organization in the CMDB. Currently being tracked in a spreadsheet. Any guidance on which class in the CMDB would be best for this?
Hi @all, is there an easy and fast way to get the content of a Variable Set Value from a Service Catalog Item inside a workflow? Example:The user adds PC stuff to his cart and a mandatory field need the information who has to approve his request. T...
Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?Thanks!
Good Afternoon ServiceNow colleagues. I have been using one account (admin role) for all ServiceNOW activities and have been tasked to find a way to have two accounts for myself and my team (one itil account and one admin account). However, we are no...
Hello ALL, I am working on one automation that we placed poweshell script on MID server and calling from catalog and build using flow designer . I had completed on dev instance and got the correct output and then moved to Prod. Now Prod , automation...
Hello, We have setup an alias to access the instance. On the Now Mobile app, is it possible to use this alias instead of the name of the instance xxx.service-now.com ? Thanks for your help.
