Resolved! First ITOM Implementation Project
Can anyone tell me basics, what are the best practices to keep in mind before the first ITOM implementation project? Including how can we manage update sets for setting up MID servers?
Forum Posts
Disable "read only" OOTB Virtual Agent Topics - 'Provide Feedback'
I want to disable the out of the box topic called Provide Feedback, but it is read only. It is not used in our Default chat experience, but somehow still appears in our Virtual Agent topic list on the Service Portal.I have tried following this KB but...
Where can i found the configuration for gear icon menu
If we see here for csm/fsm workspace i can delete my list options. I have a custom workspace where i am unable to find the same options, can anyone help me where i can configure the ger icon menu items. so basically i want to delete and rename the my...
inline editing of outages in change form
in change form inline editing of begin and end date is not editable even with admin role
Hide 'New' button available in the related list if SME group is Empty
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" button...
Resolved! Exchange Online Integration
I need to automate some Distribution List tasks via ServiceNow however given the minimal work, the cost for the IntegrationHub module will not be approved internally.I have PowerShell scripts that can do all I need and flow designer plan in place how...
Escalation process in servicenow
Explain in detailed explanation Escalation process in servicenow
Scheduled Job that triggers event
I created a scheduled job that runs daily at 7 AM. I do not need to consider the exact time the record was opened, only the date it was created. The goal is to check if the record's sys_created_on date matches today's date, then trigger an event if t...
Resolved! Is it possible to see which indexes on a table are unique?
I am trying to find out if a specific table (sn_customerservice_contact_relationship) has a unique index defined.
Scripted REST API Authentication with Username and Password in the body
I'm working on an inbound integration where the external system posts a REST message to a SN Scripted REST API with the username and password in the body of the message (instead of the header). Is there any way to get this to authenticate ? I tried...
Resolved! KB_USE not displaying article.short description
Hello Community, I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role ) However the short description is not being displayed: Any ideas as to wha...
Resolved! How to pull file using SFTP data source with dynamic filename
Client is placing file on SFTP server everyday with filename appending with date and time. Ex: name-2023-03-14-15-03-52.csv. I tried the filename using wild card character like "name-2023-03-14*.csv" but its not working. Is there a way to get the fil...
ServicenOw Demo Instance
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Change order of search result output cards in virtual agent
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
