Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys. I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I se...
I'm trying to get my subflow to trigger an If Statement, but only if a change is made within the catalog SCTASK. Is this possible?If "No" is selected, the flow should go to task 6 only then close RITM, but if "Yes" is selected, the flow should go to ...
I have a requirement to move the "Related Articles" widget from below a catalog item in Employee Center to the right section of the screen under the "Submit" button similar to the attached image. Looking for some guidance on how to accomplish, if po...
Hi al, I´m creating a catalog item for the service catalog. I want to create a variable of type attachment into this item, but attachmet type doesn´t apper when I try to create it. I think the Choice Attachment must be created into the Dictionary En...
How to clone the Private Task on same VTB
Hi, I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments Request automatically approved for total price <= $1000 I am not using OOB workflow and the...
In this article, I would like to share the key concepts of Script Includes. Beginner or experienced Implementors and Developers will benefit from the example use cases I have provided. Let us drill down! In ServiceNow, Script Includes are reusable se...
Hello, we are getting huge count of below error in syslog table.Anyone have any idea on this AgentNowResponseProcessor: Something went wrong when processing ecc queue with sysld-(Here we are getting different sysId's Ecc queue). Original error-Syntax...
Hello all, I have created a new service catalog (Fleet Management). I now want to add this as a module in Self Service. As you can see in the form below I need to specify an Arguments value, but I don't know what to put in here. I did read the Wiki...
We are retiring 2 mid servers in our production instance and need to find every resource that is using those specific mid servers to run. Is there any easy way to find this out?
Hi All, will IRE data source rule on company table will stop creating only company record or entire pay load (Eg: software data) coming from discovery source? If so, how can stop creating only company record in service now company table?for now, I do...
Hi Community, I am new to the ServiceNow Platform and to learn the overall system and especially the CMDB Platform. I am following a Linkedin course on ServiceNow basic administration. The course instructor has developed the New York release course a...
Hi all, I am facing a weird issue. I couldn't able to edit the existing records, and few records can be able editable but some records are not editable couldn't able to see update button, it was becoming read-only in sys_template table. Can someone p...
Hello Everyone,I have a doubt on a fundamental aspect of setting up a Servicenow email account. It seems I have forgotten the basic configuration details. I have tried to set up an IMAP account with my Servicenow, but I was receiving an authenticatio...
Hi All, I am using Service graph connectors to bring in key value details from clouds.If a Tag (key value) is deleted in Cloud environment, then is it possible to delete the "key value" record in servicenow as well? is there any workaround possible h...
