My PDI is down since last 2 days

[Amit_H]

I have gone through many post regarding PDI down but it really take this much time to wakeup?

[Runjay Patel · Accepted solution]

Hi @Amit_H ,

Sometime it does take but you can release the existing and opt for new one.

Unfortunately you will not get support from ServiceNow for this. Either you can wait or opt new instance.

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Runjay Patel - ServiceNow Solution Architect
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[Runjay Patel · Accepted solution]

Hi @Amit_H ,

Sometime it does take but you can release the existing and opt for new one.

Unfortunately you will not get support from ServiceNow for this. Either you can wait or opt new instance.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Harish Bainsla]

Hi @Amit_H  

As you know there is no support for it the only working solution is, to release your instance and request a new one.

 if my answer helps you mark helpful and accept solution

[Juhi Poddar · Accepted solution]

Hello @Amit_H 

• I’ve noticed several queries recently about instances being offline, so you’re not alone. My PDI was also offline for some time. 
• Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.

Please note, there is no support available for PDIs

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Dr Atul G- LNG]

Hi @Amit_H 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.