My PDI offline

Kiran Maruthi
Tera Contributor

‎10-01-2024 03:44 AM

My PDI: https://dev260294.service-now.com/

Went offline all of sudden, why its happening?
Anyone pls help in waking it up.

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-01-2024 03:47 AM

Hi @Kiran Maruthi 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Mark Roethof
Tera Patron
Tera Patron

‎10-01-2024 03:57 AM

Hi there,

 

Sorry to hear that!

 

Don't get me wrong, though posting your question here won't do anything. We all cannot do anything for you. We can only mention what Atul already mentioned: there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made.

 

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly (and without any notice) drop. So always backup your work.

 

I do wonder though, why posting this here? Since as mentioned, this is nothing new, this is already for a while (more than a year). Please help us understand why you (and others) are still posting these kind of questions. Understanding such, might help for the Community team to catching these questions and preventing them from being raised. Since again: we all can't do anything for you!

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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