My user receives "You do not have permission to contibute to this knowledge base" message.

[Student1]

Hi all,

when I impersonate a user with itil role, once the incident is closed the user receives the following message "You do not have permission to contibute to this knowledge base".

What changes do I need to make to allow the user contibute to the KB?

[Pranav Bhagat]

you can't do like that as categories incident are different compared to categories in Knowledge.

You have to set it manually or create some kind of relationship.

Regards

Pranav

[Student1]

Actually, I have set the same categories on my instance.

For example: Incident categories --> Applications, Hardware, Software.

The incident creates a knowledge article on the "Incident Knowledge Base".

In the "Incident Knowledge Base" I have the following categories -->Application, Hardware, Software.

When I close one incident with category "Application", I want automatically to create an article on "Incident Knowledge Base" with category "Application".

That's my scenario.

Any ideas?

[Pranav Bhagat · Accepted solution]

Basically kb categories are stored in different table so you have glide record to that table and grab the sys_id of category

Here's the sample example

I tested it with 

incident category value = hardware

knowledge category value = hardware

var target = new GlideRecord('kb_category');

target.addQuery('value',current.category);  

//target.addQuery('label',current.category); //you can also use label

target.query();

if(target.next()) {

kb.kb_category = target.getUniqueValue();

 }

Regards

Pranav

[Student1]

Thank you so much Pranav!!! It works!