need to create new case type

[devservicenow k]

I need to create new case type( testing) in case table.

how to do this guide me please

[Pavankumar_1]

Hi,

Refer this link.

https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/customer-service-case-types.html

Thanks,

Pavankumar

[devservicenow k]

i am not able to follow this please share some of the screenshot to create case type plz

[Pavankumar_1]

Hi,

Please refer these docs.

Thanks,

Pavankumar

[Vasantharajan N]

Please use the Guided Set up to create a new case type 

Navigate to All > Customer Service > Administration > Guided Setup.

Just follow the steps in the guided set up to have the new case type configured.

Refer the link for the field definitions if you need any details,

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/task/configure-csm-case-types.html