Need to update Standard Article Template

[nirwan_ritik]

I want to update the Standard Article Template for selected Knowledge Bases.

Update I need to do is to the Article Body HTML formatter to define custom instructions to the user creating the article.

Kindly assist me on this.

Regards

[nirwan_ritik]

Thanks for the response Atul

I did the same, but I'm not able to find Standard in the list.

[Dr Atul G- LNG]

Hi @nirwan_ritik 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_wizard_answer.do%3Fsys_id%...

[Viraj Hudlikar]

Hello @nirwan_ritik 

Do check this video:
https://youtu.be/aeK5stew5Ak?si=SbmW1AZrPA0ibVLy

https://www.servicenow.com/docs/csh?topicname=create-a-new-article-templates.html&version=latest

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Kim27]

Hello, I believe you want there to be default text included within the body of the article that will guide the user in creating the article. There are two ways to accomplish this. 

1. Configure the field dictionary. Follow the steps listed here. 

2. Create a "Form Template" that users can apply when creating an article. This will not be applied automatically.  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728427