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‎01-19-2022 07:28 AM
We have a portal created using Content management System, on which there's a work order table. I'm not able to see the filter icon on the list view of the table when i impersonate a non-itil roled user, however the filter appears for other tables like incident, problem even if i impersonate a non-itil roled user.
I tried to make changes in the list control but it doesn't help.
Please help me out.
Solved! Go to Solution.
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‎02-04-2022 12:14 AM
It is happening because external users would not see the filter if they are not a part of a group, or doesn't have any additional role as the system does not allow unlicensed users (users with no roles) to see the filter that is used by whatever list they are on, the system hides it so users can only see data from whatever filter is defined for that list.
https://community.servicenow.com/community?id=community_question&sys_id=2dca476ddb5cdbc01dcaf3231f96190e
Can also write a script include with displayfilter function to make the filters appear.
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‎02-04-2022 12:14 AM
It is happening because external users would not see the filter if they are not a part of a group, or doesn't have any additional role as the system does not allow unlicensed users (users with no roles) to see the filter that is used by whatever list they are on, the system hides it so users can only see data from whatever filter is defined for that list.
https://community.servicenow.com/community?id=community_question&sys_id=2dca476ddb5cdbc01dcaf3231f96190e
Can also write a script include with displayfilter function to make the filters appear.
