Forcing a custom view on a form on Service Portal

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Hello, 

I need to force a custom view on an incident form present on service portal. What are the best options of achieving this?

If possible, pls provide solution with an example. Thanks

[Anil Lande]

Hi,

You need to pass view name in the URL as a parameter when you are opening any record using form page.

Also check below link:

https://community.servicenow.com/community?id=community_question&sys_id=ad386c3ddb840914904fa9fb1396...

https://community.servicenow.com/community?id=community_blog&sys_id=003d2ae5dbd0dbc01dcaf3231f961932

Thanks,

Anil Lande

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Hey Anil, 

Thanks for replying. 

I'm using this data table from instance definition widget to show the list of records, and basically when i click a record a form opens on which i have forced a custom view as i did not want the 'sp' view. 

So in order to force a custom view, i made changes in the server script of data table from instance def widget. 

Just replaced view: "custom view name" under widget parameters mentioned in the script. 

So, i want to know if there's any downside of using this approach in case you're aware

[Anil Lande]

Hi,

As you have customized OOB widget and added view as per your requirement there is no issue as long as no one is using this widget.

In future if anyone decide to use custom data table widget then they will be farced to use your hardcoded view.

Thanks,
Anil Lande

[Anil Lande]

Instead of hardcoding you can make it dynamic by using Options schema.

Please check below documentation.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/concept/c_Widg...

If you add options schema then you can specify view in options when you add it in multiple places.

 view: options.view_name,

Thanks,

Anil Lande