Not Extending task table for record producer

[Maharshi Chatte]

Hi,

I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However if I extend the custom table from task table and do the same steps again then it is not showing any error. What can be the possible reason for it? However in both the cases the record is getting added in the custom table. Is it mandatory to extend task table for seeing my ticket in the the requested items? 

Regards,

Maharshi Chatterjee

[Maik Skoddow]

Hi

yes, if you want to use the OOTB widgets you have to extend the task table. Or you create your own widgets and ACLs.

Kind regards
Maik

[Kartik Sethi · Accepted solution]

Hi @Maharshi Chatterjee 

As per the definition of Record Producer:

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Check the documentation from ServiceNow here.

So it is not recommended to use tables that are not extending Task Table.

To resolve your issue of 404 error, you can add a

• Producer script under What it will contain > Script:
  
• Redirect to under What it will contain > Redirect To:
  But it will not have the required options

Remark: Since you have a custom table not extending the Task table then you will not be able to see the record in the OOTB widget showing Requested Items.

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik