Notification triggered from Visual Task Board

[Community Alums]

Hello,

Today, a user received a notification that a Visual Task Board Lane had exceeded the Lane Limit, even though there are no lane limits in place throughout our entire instance.  Researching the notification, I discovered it was triggered on the vtb_card table by a condition "Removed" changes to "False."  This was on a guided board.  The documentation is clear on Flexible Boards, but we are struggling to identify what user action triggers this "Removed" changes to "False" action on Guided Boards.  We can implement a workaround by changing the OOB conditions, but can someone help us understand why the notification would be sent based on the second condition even though no limit is set?

Thanks,

Dustin

Cards on Guided-Boards grouped by 'Removed'

Conditions for the notification

All Lanes in our instance have no limit (-1)

[Mark Roethof]

Hi there,

You've setup a lane limit a guess? Which is new in New York:

About the vtb_card removed true/false.

If your card in on the board, the removed field will show false. When the card would be removed from the board, the flag simply changes to true. Why a card would drop of your board is up to your board conditions. For example, one of our boards is about the current Sprint. So if a card finished, is not in the same sprint anymore, etc., removed will then change from false to true.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Community Alums]

Hey Mark,

Thank you for your helpful response.

1. Regarding the Lane Limits, I thought my last screenshot confirmed that there are no Lane Limits anywhere in our instance.  The documentation states that the field will default to -1 if there is not a Lane Limit, and grouping all lanes by lane limit shows all 3,054 lanes have limit of -1, meaning no limits in our instance, correct?

2. Following your response, I was able to get the 'Removed' flag to change by changing the priority of a ticket from within the board. 

3. Based on this info, can you tell me why a 'Lane Limit Exceeded' notification would be sent despite having no lane limits set in our instance?  Is it just a mistake on the conditions, or am I missing something?

Thanks,

Dustin

[Mark Roethof]

Indeed the notification will be sent. The condition has an OR statement with removed changes to false. So even if you lane limit is 0 / doesn't apply / etcetera, the OR statement kicks in: the card did change removed to false, correct?

So that's the thing here I would say: The removed false, triggering the notification.

It's more like the condition for this notification looks really odd. I can't think of why having such an OR statement. Like you already mentioned, the notification is about Lane Limit.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Community Alums · Accepted solution]

PRB1358194

The notification 'Lane limit Exceeded' appears in Visual Task Boards when no lane limits are set.

Fixed in New York Patch 3.