Average Age of Open Incidents
Can anyone please explain me what are this parameters on "Average Age of Open Incidents" performance analytics report and how this works
Forum Posts
Resolved! How to get SCCM to find active user
When the SCCM 2016 Computer Identity runs is there a way to have the user lookup function find the active user record? We have multiple users with the same email address/ username and it is finding the incorrect value during the lookup. function se...
Trigger Scheduled Job from Business Rule
How do I trigger a scheduled job from the business rule and send the values from the business rule to the scheduled job that is being triggered? Currently, I am using this to trigger the Scheduled job, but I want to also send values to the scheduled ...
How to create a new asset substate
How do I create a new asset substate. The available "substates" under the "state" retired does not have option that we would like to use in our company. If this is possible what role would I require to carry this out. Thanks
Resolved! Does Document Viewer plugin present security risk?
Hi, we recently activated the Document Viewer plugin, to view documents directly in platform - see link to docu. https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I have a mildly genera...
Resolved! How do i log my script?
How do i log my code so i can see in system logs where my script goes wrong? (function executeRule(current, previous /*null when async*/ ) { var grL = new GlideRecord('u_leiekategori');var a = current.u_maanedspris;grL.u_gjeldene_leiepris = a;grL.u...
How to analyze if the End User is utilizing the allocated license in ServiceNow or Not.
We need to analyze the Planner license usage in ServiceNow. Is there a way we can identify who has been utilizing their Planner Licenses, just so we can reassign them to somebody else in case they’re not without reaching out to them manually. I am sp...
Change a field in another table with BR when another field is updated
Hello. I have a field named u_maanedspris in the table u_leiepriswhen i edit this field i want the field (u_gjelende_leiepris) in the table named u_leiekategori to change to the same value. This is the script i have so far for my BR and its not worki...
how to create a new state
How to you create a new state
Agent Workspace - where is the Needs Attention widget pulling from?
On the Agent Workspace for CSM there is a widget named Needs Attention (first screen shot). When I click into it it shows the filter to look at action_status == 4 but I can't find action_status on the Case form or anywhere in the dictionary. When I c...
Customize itil role.
Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?
Resolved! Hi all ,How to use Get reference in onload service catalog client script ..Please help
g_form.getReference();
Resolved! How to center a button in a container in UI Builder?
I have some buttons that do a number of things to navigate users to different pages in our landing page. I can't seem to figure out the css to center my buttons in their containers and am hoping it's something simple that I'm missing. If anyone has a...
SPEntryPage script include question
Fellow community members, I have a customer that has an interesting scenario we have been trying to solve with new users being added into ServiceNow. There are three types of users this instance will have; an employee, a customer and a consumer. Th...
Resolved! How do I populate a field with an Existing DateTime field in Flow Designer
So I have this issue where I want my Resolved_at datetime field equal my Closed_at date time field. Closed_at is always populated. my script is var cldt = new GlideDateTime(closed_at); return cldt; but getting an error Error: "closed_at" is no...
