How to get the sys_id of the approval record generated from the approval activity in workflow?
Hi, I have a "Approval-User" activity in my workflow. How do I get the sys_id of the approval record that this activity creates? Thank You!
Forum Posts
Mouse hover message on Service portal widget?
Hello,How can we add mouse hover message on Service portal widget?Thanks in advance
Resolved! How can we use OOB "SN Desktop Filter Widget" in Service Portal
I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
How to get two columns to display in a reference field?
In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Creating a data source with a .zip folder
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
How to call pagination wise records throug REST API
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
Permalink different between Knowledge view and when viewed from Service Portal
I've linked several knowledge base articles using link provided by "Copy Permalink" in Self-Service -> Knowledge Base. This seems to work OK but when I view the same article from Service Portal, it's switching to display the Knowledge Base page inste...
How to hide KB article comments
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Resolved! Agent Chat - Assign Interaction to all agents (First come / First Serve) or Restart Queue?
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
Resolved! The Updates field on the Incident table
What does the value of the ' Updates' field represent and when does it get updated?
Resolved! Is Document Viewer supported by Agent workspace?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Resolved! Unable to Preview PDF in Agent Workspace
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Resolved! Set Task to High Priority depending on the Catalogue Item Using No Script?
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Resolved! How to disable add/delete attachments on some change forms?
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Resolved! Service Portal Widget Column spacing
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
