now assist in virtual agent

[Community Alums]

do gen ai capabilities using virtual agent can any one help me with step by step guide 
link ?@servicenow

[Simon Hendery · Accepted solution]

Hi @Community Alums,

This may help:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/now-assist-in-va/concept/using-now-assist-in-va.html

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

You can watch the CJ Desai K24 Keynotes, where you can see a demo, but again it is still in build phase so I doubt you can do much.

https://www.youtube.com/watch?v=sHL-BF2RxAc

[Community Alums]

I have i more Question could u  guide me on that
@Dr Atul G- LNG 
https://www.servicenow.com/community/developer-forum/i-wont-to-add-3-dot-button-in-uib-list/td-p/297...

@AG - LearnNGrow 
Thankyou Sir 

[Dr Atul G- LNG · Accepted solution]

Replied with my best understanding.

[Simon Hendery · Accepted solution]

Hi @Community Alums,

This may help:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/now-assist-in-va/concept/using-now-assist-in-va.html

[Community Alums]

@Simon Hendery  Thankyou for the Docs.

[kaushal_snow]

Integrating Now Assist with ServiceNow's Virtual Agent enhances user interactions by providing intelligent, conversational experiences. Here's how you can set up and configure this integration:

1. Prerequisites:

• ServiceNow Instance: Ensure your instance is updated to Vancouver Patch 2 or later.

• Licensing: Confirm that your organization has an active Now Assist license.

• Plugins: Verify that the Virtual Agent and Now Assist Admin Console plugins are installed and activated.

2. Installing Now Assist for Virtual Agent:

• Access Now Assist Admin Console:

  • Navigate to Now Assist Admin > Home within your ServiceNow instance.

• Install the Plugin:

  • In the Settings tab, locate Now Assist for Virtual Agent.
  • Click "Get Plugin" to initiate the installation.

• Activation:

  • Once installed, ensure the plugin is activated by checking its status in the Plugins list.

3. Configuring Now Assist in Virtual Agent:

• Enable Generative AI Experience:

  • To fully utilize Now Assist's capabilities, enable the generative AI experience for catalog item request submissions.
  • Navigate to Virtual Agent > Designer.
  • Open the desired topic and enable the Generative AI Experience toggle.

• Skill Management:

  • Within the Now Assist Admin Console, go to the Skills section.
  • Activate or configure skills relevant to your Virtual Agent's functions.

• Testing:

  • After configuration, test the Virtual Agent to ensure Now Assist provides accurate and contextually relevant responses.

4. Enhancements in Recent Updates:

• Improved Conversational Responses:

  • With Xanadu Patch 3, Now Assist synthesizes information from multiple search sources to deliver more direct and relevant answers, moving beyond simple lists or carousels.

• Expanded Chat Interface:

  • The chat window has been enlarged to display more information, enhancing user experience.

By integrating Now Assist with Virtual Agent, you can provide users with a more intuitive and efficient self-service experience, leveraging generative AI to handle inquiries and tasks seamlessly.