Now Assist Usage reports

[VanamaA]

Hi Team,

Recently we have implemented Now Assist for ITSM skills in our project.Our client has asked some info as below-

1) How effectively are the Now Assist for ITSM skills being utilized within the project?

2)What benefits have been achieved by activating these skills?

How can I present to client reg this details using reports or any etc.

Thanks,

Akhil.

[GlideFather]

The purchased is from the contract and the total used have information and view details button, try checking these. it might be a number of transactions, not sure.

[VanamaA]

Hi @GlideFather 

Yes I just want to know how the count is updating in Total Used Assists.Is it based on number of time the skills are evaluated?

[GlideFather]

I don't have answer to this follow-up question, you can ask ServiceNow in a case from https://support.servicenow.com/now 

But I believe that I answered your original question in the top of this page, or what else would it take to answer it?

[SohamTipnis]

Hi @VanamaA,

You can refer to this article; this may help you:

https://www.servicenow.com/community/virtual-agent-forum/now-assist-for-itsm-transforming-it-with-ge...

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10