Okta integration confusion about Plugin vs Store

[Fabian10]

Hi There

First I have to tell, that I'm a beginner with Okta. Until now, I already setup some instances using user provisioning by MID-Server from AD and authenthication with ADFS.

Now I have to setup an instance with user provisioning and SSO by using Okta.

First I found out, that there are two Apps in Okta:

• ServiceNow - Eureka and later releases
• Service-Now UD

As following to this thread, the Eureka and later releases-Version is deprecated. Is this correct, that I have to use the Service-Now UD app?

Then I wanted to follow the ServiceNow-Docs. There's written, that I first have to enable the "SSO Provided by Okta, Inc. plugin"-Plugin. As next step is written, that I have to follow the "SerivceNow Deployment Guide page" from OKTA. Under this link, I downloaded then the OktaIdentityCloudDeploymentGuide.pdf. This document is writing about "Configuring the Okta Application from the ServiceNow App Store". It's about the Okta-App in the ServiceNow-Store.

Now I'm absolutely confused. Do I have to use the Plugin or the App from the ServiceNow-Store? (or even both?)

As I've seen, there's also a possibility to use the "Multi-provider SSO"-Plugin. Whats the advantage of usign this Plugin? Is it possible to use user provisioning from Okta, when I use this Plugin?

Best regards,

Fabian

[Uncle Rob]

I didn't even use it.   I used the Multi Provider SSO plugin.

[Fabian10]

Hi Robert
Thanks a lot for your fast answer. But what's about user provsioning when using the Multi Provider SSO Plugin?

[Fabian10 · Accepted solution]

Hi Everyone

I just wanna let you know about my lastest news about these questions (just in case, that someone else is bumping into this questions).

Okta writes in their support-documents:

Please note that the Okta Identity Cloud available in the ServiceNow store completely replaces the "SSO Provided by Okta" plugin inside of ServiceNow. That plugin is now deprecated, and the Okta Identity Cloud app provides all SSO and User Lifecycle functionality for ServiceNow via standard Okta integrations and the Multi-Provider SSO Plugin in ServiceNow.

So, the Plugin is deprecated and replaced with the new app in the store. This app is using the Multi-Provider SSO-Plugin.

If you use Multi-Provider SSO-Plugin you can have provisioning of users, but they are only provisioned, when they try to logon the first time.

The app "ServiceNow - Eureka and later releases" in Okta is deprecated.

Best regards,

Fabian

[jules2]

We stated testing OKta with a free account as Okta allow 1 app for free.IN your Okta App we have the

I set this up with the Eureka (depreciated) as i have done this in the past.

After reading I realized we have to move over to the new Okta method. However, I am still a bit confused how Okta should be set up in the Okta Applications menu.

Okta application search shows several options for ServiceNow. One (ServiceNow UD) has all the blue check boxes of the depreciated Eureka one.However, the free version of Okta for a single app you cant choose the ServiceNow UD as it states the following message

"The Directory integration Edition Supports allowed apps.To add or create more apps, contact Okta Support to learn about upgrading your account."

Can you tell me what options you have in your application menu for Okta