On Call Scheduling Trigger Rules: evolution and Now Platform

[Flavio4]

Hello,

I am aware this forum might not be the most adequate (today), but I guess that a forward-looking approach should prevail.
I need to setup some trigger rules to perform simple assignment of tickets based on On Rota schedules.
I came up to define some trigger rules in the On Rota Scheduling Administration to do so, launching the On-Call: Assign workflow. 

I would like, though, that the workflow On-Call: Assign be called only some delay after the group assigned changes.

Apparently the conditions on the Trigger rules do not work as in Workflow Designer and if I add a condition "Updated at or before a Last hour", the workflow is never run.
It seems also that a workflow including a delay does not exist and since workflows are legacy we do not want to create a new one.

Apparently it is possible to set up a flow with Flow Designer, including the "Waiting" step, but the call to the "On Call: Assign" will not work before Tokyo, at least, it seems.

1) Are there other possibilities? Is it possible to obtain this directly in Now Platform (and how)?

2.) More in general, what will happen to On-Call Scheduling? Is it going to stay or will it be integrated into Now Platform?
If On Call scheduling is going to stay independent from Now Platform, will also the Trigger Rules part be kept?

Thank you in advance
Flavio   

[Flavio4 · Accepted solution]

I reply and solve my case.

Thanks to Now Support, it is confirmed that On-Call Scheduling does not offer the possibility to set up Trigger Rules more complex than one single specific workflow (OOTB usage). 

Therefore I entered the following Idea to enhance Trigger Rules to be integrated or closer to the general workflow (e.g. Flow Designer).

If you are interested, please vote the Idea:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=e41474c11b29dd1486b3ece6b04bcb37&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests