onSubmit Catalog Client script not working in Service portal

[Bargavi]

Hi,

There is a field "App Code" in one of the catalog items which has a validation to check if the user is entering already existing app code, in case he is entering the existing one it should alert   "Requested app code already exists choose a different one".

I am using the below script:

var ui_app_code = g_form.getValue('u_requested_app_code');
var gr = new GlideRecord('cmdb_ci_appl');
gr.addQuery('u_application_code', ui_app_code);      
gr.query();

while(gr.next())
{

alert (" Requested App code already exists. Please choose a different one...");
return false;
}
}

If I am trying to submit the catalog item using the existing app code from an ESS page I have an alert and the form does not get submitted but the same is not working in service portal. can some one help me on what modifications has to be done to the code to make it work in service portal.

Thanks,

Bargavi

[Brad Tilton]

On the catalog client script make sure you have the UI Type field set to mobile or both and not desktop.

documentation/client_scripting.md at master · service-portal/documentation · GitHub

[Bargavi]

Hi Brad,

I already have the UI type for Both selected in Catalog Client Script.

Thanks,

Bargavi

[parameswar]

Hi,

Please check your browser javascript console for errors.. that can give some clue..

[Bargavi]

Hi Parameswar,

There are no errors in console .

Thanks,

Bargavi