Open kb attachment

[kmickael]

hi , 

On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ? 

thank you for your help 

[Alberto Consonn]

No impact, just create it as new record in the sys_properties list.

Cheers

Alberto

[kmickael]

Dosen't work in service portal in my instance 

[Alberto Consonn]

It's weird, it has to work! so for sure you didn't follow all the above steps in the proper way.

Could you please that both these system properties are set to true in your instance?

• sn_km_portal.glide.knowman.serviceportal.use_document_viewer
• glide.knowman.use_document_viewer

Please share printscreens of it.

Also, could you please try to do a logout/login and type cache.do in the Application Navigator? Could you please also try to test it using another browser (i.e. Google Chrome and/or Firefox)?

[kmickael]

this properties are set to true 

i make the test with 2 diffrent browser firefox and chrome but dosen't work as well.

i m gonna open an hi ticket 

thank you so much for your help 

[Alberto Consonn]

Yes, I cannot do much for you.

Please, in order to give me some points for my efforts used for you, could you click on "Helpful" for any of my answers that helped you in this?

Thanks a lot!!