Open RITM in portal from native view

[RunsumS]

Hi

I have a requirement to open RITM on portal if i client on Open In Portal button.

Please help.

[Dr Atul G- LNG]

Where this button your adding? 

[Gangadhar Ravi]

@RunsumS You can try UI action with below script.

var ritmSysId = current.sys_id;
var portalUrl = '/sp?id=sc_request_item&sys_id=' + ritmSysId;
action.setRedirectURL(portalUrl);

Please mark my answer correct and helpful if this works for you.

[RunsumS]

Hi @Gangadhar Ravi ,

It didnt work.

[Runjay Patel · Accepted solution]

Hi @RunsumS ,

You can create UI action "sc_req_item" table like below.

Code:

function openPortal() {
    var ga = new GlideAjax('getBaseURL');
    ga.addParam('sysparm_name', 'BaseURL');
    ga.getXML(ServiceNowBaseURL);

    function ServiceNowBaseURL(response) {
        var baseUrl = response.responseXML.documentElement.getAttribute("answer");
    }
	
    var url = baseUrl + 'sp?id=ticket&table=sc_req_item&sys_id=' + g_form.getUniqueValue();
    g_navigation.open(url, '_blank');
}

In Script include write code like below

var getBaseURL= Class.create();
UserUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    BaseURL: function() {
        
        return gs.getProperty('glide.servlet.uri');
    },
    type: 'getBaseURL'
});

Refer GlideAjax in details here: https://servicenowwithrunjay.com/glideajax-in-servicenow/ 

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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