Order Guide Cascading Variables - Variables reset if going back to Describe Needs

[johnnyw]

Question about Order Guides.

I have an order guide with 3 items that can be selected.   On the main "Describe Needs" page, I have some variables that cascade to the 3 possible items.   If I fill this in, then select the 3 items and complete the forms for those items, then go back to the main "Describe Needs" page, all of the variable values previously entered on the items disappear (even the ones that are not cascaded).   Is that how the functionality is intended to work?

Regards,

Johnny

[Pradeep Sharma]

Hi Johnny,

That is not the expected behavior. I've just tested this on Fuji release.

[mike_pryor · Accepted solution]

Hi Johnny,

There is a system property that controls how cascade variables behave when going back by using the "Describe Needs" button.

Please ensure the system property "glide.sc.reset_cascade" is set to false.

I hope this helps.

Kind Regards,

Mike Pryor

[bernyalvarado]

Hi Johnny, in addition to the prior comments you may also want to make sure that you don't have an onLoad or onChange client script which may be resetting your values when you go back to the main "Describe your needs" page.

Thanks,

Berny

[Aprille]

I am also experiencing this issue in Kingston (patch 12).  I confirmed that the "glide.sc.reset_cascade" is set to false and confirmed that there are no client scripts on the Service Catalog onLoad or onChange.  Did you get a fix for this issue?