Outbound email is not working

[ankitp]

Hi,

I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well.

I am not able to solve the issue,it's showing like    

This account is configured and maintained by ServiceNow. More Info

 If i will go to table "sys_email_account " and open  ServiceNow SMTP  and when i will hit the Test connection it's showing message like

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: devrelay, as: https://dev25504.service-now.com, message: Exception reading response, cause: Connection reset"

Kindly let me know if any solution or any possibilities to solve the issue.

[Mark Roethof]

Hi there,

Try posting your question in the instance help community. ServiceNow employees who can have a look at your instance, will spot your question there.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[asifnoor]

Hi

I had faced a similar issue and i have fixed it like this.

Go to sys_email_account.list and change the smtp server as relay instead of devrelay.

The table is write protected with ACL. So first you need to elevate your roles to security admin and then edit the write record ACL on this table sys_email_account and make it admin overrides box checked.

Save the aCL and then edit the record

Mark the comment as correct/helpful once worked.

[Sven Bauer]

Hi,

I had te same issue, changing the server from devrelay to relay works for me as well.
Changing the server via Background Script I didn't need to fix the ACL 😉

Thanx to asifnoor

    Sven

[asifnoor]

Strange. Should not ACL restrict the background script as well?