Outbound email is not working

[ankitp]

Hi,

I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well.

I am not able to solve the issue,it's showing like    

This account is configured and maintained by ServiceNow. More Info

 If i will go to table "sys_email_account " and open  ServiceNow SMTP  and when i will hit the Test connection it's showing message like

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: devrelay, as: https://dev25504.service-now.com, message: Exception reading response, cause: Connection reset"

Kindly let me know if any solution or any possibilities to solve the issue.

[Sven Bauer]

No, normal GlideRecord works without ACL - otherwiise all the BusinessRules wouldn't be able to change i.e. the readonly Status of Tasks.
If you want to enforce ACLs in Scripts you need to use GlideRecordSecure, see https://docs.servicenow.com/bundle/paris-application-development/page/script/glide-server-apis/topic/p_GlideServerAPIs.html#concepthrq5bcgp

[Vivek13]

Hi,

Thanks I had the same issue and this one helped me fix the issue

[Aamir3]

Hi Asif,

After doing that, Now the email notification moved to Sent and the status is showing as Processed. when can the status change to sent? I haven't received the email notification yet.

Regards,

Aamir,

[Boris Kondev1]

Hi @asifnoor 

I had the same issue and managed to resolve it following your answer, thank you.

I also have problem with pop3 connection as well. I am using PDI and when I test the POP3 connection I receive the following error - "Unknown host exception occurred for pop3dev". Do you have any suggestions how I could handle this please?

Everything else is just fine - see the attached file.

Thank you in advance,

Boris

[Boris Kondev1]

Hi @asifnoor 

I had the same issue and managed to resolve it following your answer, thank you.

I also have problem with pop3 connection as well. I am using PDI and when I test the POP3 connection I receive the following error - "Unknown host exception occurred for pop3dev". Do you have any suggestions how I could handle this please?

Everything else is just fine - see the attached file.

Thank you in advance,

Boris