Password Reset Windows Application for ServiceNow Password Reset Orchestration - Add on

[vikrantsharma]

Hi All,

We are trying to do a PoC for Password Reset Orchestration - Add on Module. We have configured the Module with the Credential store and verification option.

We are also want to do use Windows application for password reset, We have installed that as well, however, it doesn't do anything.

We have 3 instances and as this a PoC we are using one of our non-prod instance.

My question is to start using the windows app for the Password reset, do we have to do any special configuration for the app. At the moment I am not able to see any documentation for this, nor have I seen any option on the module itself to configure the App to interact it with a certain instance.

Any help would be appreciated. 

Thanks in Advance.

[vikrantsharma]

Hi Kishna,

I got the access on the folder, and while launching that I was getting Initialization error, which after intervention of Security to allow few links, I got to the below Error. But it still wont launch from the Forgot password link on the logon page.

Could you suggest on that?

[Krishnadeep Puc]

While installing the app, have you given the right process URL.Seems like you have not give proper URL.

To check for proper URL, go to registry in to followinf location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\0780AF......

in the ablove registry, check the PasswordResetLinkURL property.This has to be poninted to right URL.

Thanks

Krishna

[sandeep p1]

Hi,

During installation, you will see the below step, where you have to put your reset URL in the 'URL of Password Reset Page' column.

Please mark this answer correct if it resolves your issue.

Thanks!