Performance testing in Servicenow
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07-10-2026 12:20 AM
Hi we are a prospect but the servicenow team say we have to purchase a package to do performance testing.
It's important for us to have this tested as we are a FSI company.
What are the options here?
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07-10-2026 01:26 AM
Hi @KevinC8808
You can leverage
- the Now Create Platform framework to execute your own load testing using approved third-party tools like Apache JMeter or LoadRunner against a non-production instance. Check Attached Doc.
- Performance Profiling has arrived to Automated Test Framework in the Washington DC Release
- KB2710227 Load and Performance Testing Guidelines for ServiceNow Store Application Certification
- Leading Practices for Performance Load Testing for Customer Service Management (CSM)
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07-10-2026 01:38 AM
You can go through below ServiceNow Documentation -
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07-10-2026 01:55 AM
Hi @KevinC8808
There is no OOTB module which can be helpful here. It is something need to test manually, you may reach out SN Account team , if team can support for real time testing and loads.
https://www.servicenow.com/community/developer-forum/performance-and-load-testing/m-p/2883165
