Populate RITMs with Configuration Item

[michaellshively]

I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to reporting on the type of work being submitted for each configuration item.

Now my task is to figure out a way to populate each of these RITMs (going forward, not the ones already submitted) with a configuration item.

I'm looking for some guidance on the best way to do this but I think I have an idea.

Would it be acceptable to add a new variable (variable set? so it's reusable?) to each of the Catalog Items and call it "var_My_ConfigItem".

Then I think I need to update the workflows used by these configuration items to record this information on the RITM.

Unfortunately, this is still a bit out of reach for me with my limited experience on the platform.

Any guidance is greatly appreciated!

Thanks all!

M

[Abhinay Erra]

This is how your script will look like.

function onLoad() {

    g_form.setValue("your variable name","sys_id of the configuration item");

}