Preserve user passwords upon clone

[vktripper]

The last time I cloned a PROD instance to one of my other instances, ale the user passwords got wiped out in the lower environment. How do I ensure that the same production passwords make it to the cloned instance as well?

[Ct111]

Refer the below link for explaination

https://community.servicenow.com/community?id=community_question&sys_id=d8d4886adbb557002e247a9e0f96...

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[Mohit Kaushik]

Hi,

You need to use data preservers to achieve this. And remember you need to define them always on the source instance. 

Please follow the professional Servicenow Doc for data preservers. Hope this will help you

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/managing-data/con...

Please mark this answer correct if it resolved the query and mark it helpful if it helped you at all

Thanks,

Mohit Kaushik

[Mateusz13]

hello,

You can just export users (+ groups /  roles) from PROD to xml files and import it post cloning to lower environment.

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