Prevent drill-down/click-through on the 'Report' and 'Performance Analytics' widgets on Service Portal

[Steve Kelly]

Hello Community,

I am in the process of implementing dashboards on our Service Portal that will be displayed to certain groups of authenticated users. I am looking at using the 'Report' and 'Performance Analytics' widgets to display the data. However, I want to disable drill-down completely for these widgets. I know Report drill-down behavior can be specified in the Report Designer, but it cannot be disabled there as far as I can see. The click-through behavior currently brings the user to the list view in the agent interface which we do not want. 

Does anyone have any guidance on how this can be done with the OOB widgets? From what I have seen in other posts, it may be a matter of cloning the widgets and then using some JavaScript to disable the click-through.

Thanks,

Steve

[Bigi]

.report-widget-wrap {
background:#fff;
padding:15px;
margin: 0 0 15px 0;

pointer-events: none;

cursor: default;
opacity: 0.6;

}

[JosephW1]

There is a potential solution documented in this community article - look at the sample at the bottom of the article - using self-hiding dynamic content blocks. Please give it a try. I hope it helps!