Problem process flow formatter missing

[Cory Miller]

The process flow formatter is missing from our Problem Management Problem form

In the SN Docs on Problem Management > Assess a Problem it shows a Process Formatter at the top:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/problem-management/tas...

I have looked at the list of UI Formatters under System UI and found a bunch for everything except Problem.

Under Configure Form there is no option to add a Process Flow formatter...

What am I missing?  How do I fix this?

Thank you in advance for any help.

[Ankur Bawiskar]

Hi,

If you don't have it in the UI Formatters for that table then it won't show on the form

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Cory Miller]

Yes, I understand. 

My question is why don't I have that?

It seems I should have it, it appears to be an out of the box feature...

How do I correct this?

I would think I could export the UI formatter from the developers instance, which I may have to try.

But why? This is of concern to me why I would be missing this.

Incidentally, We recently upgraded from London to New York.

[Vaishnavi35]

Hi @Ankur Bawiskar ,

I have the process flow formatters as follows,

But they are not visible on the form,

If you can help?

Thanks,

Vaishnavi

[Prateek kumar]

Two things to check here:

1. The table has the state flow created.

https://community.servicenow.com/community?id=community_article&sys_id=032de6e5dbd0dbc01dcaf3231f961...

2. It is included in the form layout of the form?