Problem process flow formatter missing

[Cory Miller]

The process flow formatter is missing from our Problem Management Problem form

In the SN Docs on Problem Management > Assess a Problem it shows a Process Formatter at the top:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/problem-management/tas...

I have looked at the list of UI Formatters under System UI and found a bunch for everything except Problem.

Under Configure Form there is no option to add a Process Flow formatter...

What am I missing?  How do I fix this?

Thank you in advance for any help.

[Cory Miller]

Yes, I understand. 

My question is why don't I have that?

It seems I should have it, it appears to be an out of the box feature...

How do I correct this?

I would think I could export the UI formatter from the developers instance, which I may have to try.

But why? This is of concern to me why I would be missing this.

Incidentally, We recently upgraded from London to New York.

[a_29]

Hey Cory,

kindly check that the Process Flow Formatter plugin is activated in your instance.if not please install it in system defination->plugin

Or 

try to find out problem flow in process flow ,like below screenshot.or you can create new one.

please mark correct and helpful you find it useful.

Regards,

Indrajit.

[Indrajit]

Hey Cory,

kindly check that the Process Flow Formatter plugin is activated in your instance.if not please install it in system defination->plugin

Or 

try to find out problem flow in process flow ,like below screenshot.or you can create new one.

please mark correct and helpful you find it useful.

Regards,

Indrajit.

[Cory Miller]

Yes, Process Flow formatter plugin is installed

No, there are no entries for Problem under Flow Formatters

This is the issue I am having and I don't know why or how to fix it.

My only thought is to go to another instance and export the xml

[Cory Miller · Accepted solution]

I opened a HI ticket with ServiceNow and they said it is an issue for anyone skipping over Madrid.

Apparently I would have had to activate a plug-in in Madrid.

But, because we skipped over Madrid and went from London to New York, the Madrid plug-in for Problem is not available because it would cause data corruption.

I accepted the solution provided by ServiceNow, which is a migration tool so there will be no data loss.

The tool is supposed to be available in May of this year (2020).