Profile picture won't go away

[Peter Bishop]

I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table.

However the picture is still appearing in the user's profile. I cannot find anything in the "sys_attachment" table that has been created/updated today - which is when I added the profile picture - and there is nothing related to this user tagged for "ZZ_YYlive_profile", "sys_attachment", "thumb*", etc.

Is there somewhere else that this information is stored which would normally just be overwritten by adding a new photo? The "photo" entry in "sys_user" is "null" so I'm guessing it isn't there.

Very confused!

[Bhagyashree8]

I came to the same conclusion. 

I tried to delete image from live_profile form in backend. it still showed dark blank image on the portal.

So they must be caching it at their end. Wierd!!!

Mark my ANSWER as CORRECT / HELPFUL if it served your purpose.

[Kushagra Mehrot]

try clearing your instance cache once, instance-name.service-now.com/cache.do

[RAHUL Khanna1]

I takes time to impact the changes ...you need to log out and then ..log in in..in incognito window.

[Peter Bishop · Accepted solution]

I tried logout/login, browser closure, etc. and none of those worked.

Turned out I needed to clear the cache.

[Community Alums]

This solved the Cache problem for me:

https://community.servicenow.com/community?id=community_question&sys_id=d45643e1db1cdbc01dcaf3231f96...