Profile picture won't go away

Peter Bishop · ‎07-31-2018

I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table.

However the picture is still appearing in the user's profile. I cannot find anything in the "sys_attachment" table that has been created/updated today - which is when I added the profile picture - and there is nothing related to this user tagged for "ZZ_YYlive_profile", "sys_attachment", "thumb*", etc.

Is there somewhere else that this information is stored which would normally just be overwritten by adding a new photo? The "photo" entry in "sys_user" is "null" so I'm guessing it isn't there.

Very confused!

Peter Bishop · ‎07-31-2018

I tried logout/login, browser closure, etc. and none of those worked.

Turned out I needed to clear the cache.

View solution in original post

Kushagra Mehrot · ‎07-31-2018

see if you see anything in live_profile table.

Bhagyashree8 · ‎07-31-2018

I replied on our other conversation.

https://community.servicenow.com/community?id=community_question&sys_id=f67fd0fedbe7d744f7fca851ca961970

It is stored in live_profile's photo field.

Mark my ANSWER as CORRECT / HELPFUL if it served your purpose.

Peter Bishop · ‎07-31-2018

Thanks for this but that value is empty.

Peter Bishop · ‎07-31-2018

Thanks for that. Sadly there was nothing in there.

However I have a new twist. If I update the photo for a *different* user, the profile from whom the photo was deleted no longer displays their image - ii just shows the initials on a grey background.

So it seems that Service-now is caching the profile photo, even across login/logout events until a different profile photo is uploaded - although that's just speculation.