Public ip of personal dev instance

[Arpit Modi1]

I am doing a POC on my personal dev instance to integrate a third party application. The SOAP apis of third party application are being used. However when i am calling them from instance, the request is getting blocked.

As per the third party app manager, they are asking for public ip of our instance so that ip can be white-listed and will not be blocked further.

I know for any authorized Servicenow Instance(other than PDI), we can get public ip via HI portal. But how to get this information for PDI. I also want to know if this public ip will remain same or keeps changing.

[Arpit Modi1]

Hi Chuck, Thanks for helping out. However i also require one more answer regarding whether these ips of personal dev instances are static or not? 

[Lucas Vieites]

Hi Arpit,

as this is a cloud environment, we can't ensure that your instance will remain in the same physical datacenter during its lifetime. We can move instances around for many reasons. That means that the IP address may change at any moment, or may not change at all for a certain time.

This is why we recommend to our customers whitelisting an IP range when they need to do this (think firewalls, email servers, VPN, etc).

Kind regards,
Lucas Vieites
P.S. If my reply helped you, please mark it as helpful or correct so other community members can benefit from this information.

[Arpit Modi1]

Hi Lucas, 

Thanks for clearing things out. It is really helpful. 

So how can i get information on ip ranges of instance to be white-listed.

Thanks,

Arpit Modi

[Lucas Vieites · Accepted solution]

Hi Arpit,

customers have access to that information via our Service Portal (see: KB0550613 - Identifying and Enabling IP address restrictions - login required). In the case of personal developer instances, I'd recommend asking this specific question in the "Instance Help" forum.

Maybe there's also information in the Developer FAQ.

I hope this helps you further.

Lucas Vieites

[Arpit Modi1]

Thanks Lucas!!!