Publishing Knowledge Articles

[vcaracci75]

Is there a way to create a knowledge article and have it publish at a later date?

[Rajesh Mushke]

For more details, please refer Docs:

Create a knowledge article

[Community Alums]

Hi,

I've been asked for a similar development by the business. Here is my solution.

1. Add a new date/time field to your knowledge article (in my example I named it "Valid from")
2. Check out and update the Knowledge Workflows that you want to utilise this functionality (example below)
   
   
   
   
3. • Add an "If" before the step that calls the publish workflow
   • • Set the conditions of the "If" to valid from is not empty
       
       
       
   • Add a "Timer" after the "If"
   • • Set the "Timer based on" to A date/time or duration field.
     • Set the "Field" to Valid from (or what ever your field is called) 
     • Set the "Wait" to Some time after
     • Set the "Time after" to Days 00 Hours 00 00 00
       
       
   • Join up the workflow as shown in the diagram above.

I would recommend also updating the knowledge workflow stages to include a stage that represents the status of an article waiting to auto publish and assess the available UI Actions when the article is in this status.

I would also recommend locking the Valid from field to read only while in the status of waiting to auto publish as I found that amendments to the "valid from" once already waiting, does not adjust the timer so leaving it unlocked could lead to confusion.