My Manager wants to see some kind of logs or report to see the status of a live agent in the agent workspace. I know there is a table called "presence and capacity" but in this table we only able to see the last update of the agent. Is there any way ...
I've created a Scoped application and in that I'm using a table extended from a task table,Now when I try to add comments and work notes to a form In not able to do so. I'm seeing it on the table but cannot add it in form layout. Please help me fix t...
I have a requirement to allow user to download a pdf file on click of a link.I implemented this change using the sys_attachements table and referencing in the html as <a href="sys_attachment.do?sys_id=17ca97ca1bbd8110775d7bff034bcb16" > But the sys_a...
HiI am using sn_ws.RESTMessageV2 to get an image from one of our local REST API via a MID server. This works, but when I try to save the image as an attachment to an Incident using saveResponseBodyAsAttachment that does not work due to this limitatio...
Hi, Can someone explain me or they know what will happen If they commit a retrieved update set which is in state loaded also from that retrieved update set If we move or remove the record to a default update set. will it going to affect anything if t...
We have configured our outgoing mail to use smtp.office365.com (STARTTLS 587 and OAuth 2.0) and it works (mail are sent as they should). But we have seen that the processing time is around 8000-10000ms and even greater some times. Even got a automate...
Body Text is not showing any data. Any help would be appreciated. Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner. .Here is a sample email Action:
Hello! I have a group of authors to whom I've granted the knowledge_manager role, with the intent that they can edit any draft article within their specific knowledgebase. I have a "can contribute" user criteria set, and we have Advanced Knowledge p...
can anyone please help me to understand about setworkflow(false) this function with example.
I'm trying to get our link to the survey to point to our Service Portal Our surveys are visible via the My Survey's widget but the URL obtained from 'View Survey URL' on the Survey Definition links back to the record inside SN rather than the Portal ...
We used to have only one knowledgebase which was only accessible for logged in users.Recently we have added a public knowledgebase for some of our articles which should be accessible for everyone, both logged in users and outside. I want to move some...
Hello All, I would like go understand how the Client Software Distribution 2.0 works for install and uninstall scenarios .As of now we are utilizing some of the spokes like AD, sccm,jamf with integration hub enterprise.What is the advantage of CSD2....
We are looking to setup a data source using SFTP to grab a file each day and then run an import and transform of that file to create records from the file. This would repeat everyday. My question is that after the file is retrieved is there a way for...
We are looking to focus our archive/deletion configuration on the largest tables.Is there a way to identify the size of a table in ServiceNow?
What are the best practices followed on Database size reduction apart form having any rentention policy? what are the ables need to be cleaned up on Monthly basis to maintain the DB size within the limit. I have DB size 5 TB but it almost came upto 4...
