ServiceNow is a cloud-based platform that provides enterprise-level IT service management (ITSM) solutions. As such, platform security is of the utmost importance to ensure that sensitive data is protected and the platform remains secure. Here's eve...
Hey everyone. I've run into sort of a peculiar problem: I want to create a workflow which uses a timer to wait a day, then perform something again. But if something specific happens in the meantime, it should just end the workflow. It doesn't seem li...
Hello Community! I am working on a Service Portal widget to allow users to add to the watch list. I used the code from the widget provided in the ServiceNow Elite blog. https://www.servicenowelite.com/blog/2017/6/1/service-portal-watchlist-widget?rq=...
I am getting an error when access my Service Catalog and am unsure how to fix it? Failing widget: 'SC Category Page' (f2ff0622d7000200a9ad1e173e24d4f3)
Some of our users are reporting this issue which the notification bell icon seems to be missing, does Next Experience have any settings to control when that icon should or should not appear?
I am able to get a able to create a report that shows groups that have no users listed in them with: However, this only identifies the groups that don't have members listed in the group. I want to get a list of groups that have no members listed and...
I am creating a landing page for a configurable workspace (to be exact: Service Operations Workspace). We already have a great dashboard for our servicedesk and I want to reuse the existing reports to display on the workspace landing page. How do I d...
How does URI and URI_REF work. Currently our emails redirect end users(with no roles) to cms portal and ITIL users to regular ITSM view. Where does this configuration happens? I can see few email scripts, but are there any properties or scripts that...
Hello, I have been trying to edit the SPEntryPage script include to redirect user to different page based on their roles. But I am facing a little issue. I will explain it below.So we have given all the users these three role:1. sn_request_approver_r...
I know the straightforward answer is "You cannot. You can have multiple POP/IMAP accounts, but only a single SMTP account". Though, what is the workaround, since the customers really requires it. The approach I have been thinking is to creat...
I would like to publish a list of currently occurring incidents to the requester on the portal so that the requester can search for the incident content by "free word" from the list. I know how to list the tables in the portal, but I don't know how t...
Hi , I have a requirement to have input values in a survey from a user and when the survey is submitted then automatically store all values of questions in survey to a custom table in our instance. I think it can be be achieved through Business Rules...
Not sure if this is the right forum for this question. After performing skipped updates review and providing a disposition on each item, we uploaded to the repository all the various plugin customizations. This one is failing. Not sure how to fix thi...
We use Microsoft Edge browser at work and users were complaining about the loss of spellcheck functionality on HTML fields such as a Knowledge Article body. A left-click on the misspelt word shows nothing and a right-click shows an option to insert ...
We've recently added a custom journal field (u_review_notes, Review Notes) on knowledge articles to allow the knowledge owner/manager to provide feedback to the author. When text is entered into this journal field and the article is saved, a Knowledg...
