A while ago I set up contextual search for certain catalog items, where knowledge base articles appear as you type in the short description of the catalog item. When you open the contextual search results, a button labeled "This helped" appears. I ne...
In flow designer is there a way to import an XML file and get the data from it to run a termination process to create tasks based of the information that was on the XML file? There is a catalog item that is included currently. Any input will be appre...
have attachment variable but when we try to upload a second file it overrides the 1st one
Hello, I recently made changes via the branding editor and added a theme. The Global Search field changed colors to match my theme, but it's the same color as my text. I can't seem to find a setting in the Branding Editor or the custom theme to s...
In our Agent Chat Assignment Rule, the Timeout value is set to 45 seconds. During our testing, the Time to accept value shown to an Agent to either Accept or Reject an incoming chat normally starts at 45 seconds and then counts down to zero if no act...
Hello, Are requestor roles not charged by ServiceNow? Ex - below role is marked as Requestor role. If this give ONLY this role to the user, ServiceNow will not charge?
Hi Community, Could anyone please help how to capture all the views in a newly created update set? Thanks, Ankita
Hi Community, Could any one please let me know how to make multiple fields non editable on list view based on certain conditions? Thanks, Ankita Kolhe
I am trying to use ES12 in my application's script include, throws me "com.glide.script.RhinoEcmaError: let is an ECMAScript 6 feature - not supported" error.I have seen posts where it says change "Javascipt mode" in the application. But I see only t...
I created a search source for the sys_user table to allow users to search for people in the Service Portal, the problem is it returns too many names and sometimes it crowds out all other search results (knowledge and catalog). How can I limit the nu...
Hello All, I have a basic approval flow in Flow Designer: If approved do thisIf not approved do that Do you know if it is possible to"get" or "lookup" the approval's (or rejection) comments? I'd like to update the record (in this case the "additional...
Hello all, I have a request to add a manual approver in case that the requestor's manager is on leave and cannot approve. I'm using the Approval Coordinator for the manager approval and the manual approval. But when adding the a manual approver and h...
Hi, I wanted to know if there is any way to search any keyword in document id field in list view apart from sys_id search. Thanks
Hello,I added 2 screenshots to show what I mean. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add some custom fields.I have searched in ServiceNow documentation, ...
We have a requirement that all the comments added in a RITM should be available in email notifications.In our system, when an RITM is generated, there could be multiple tasks assigned to different teams.The team handling the RITM should be able to se...
