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Resolved! Convert attachment and form to PDF

I have a UI Action "Export Agenda" that needs to be able to convert attachments and the record (not the entire record just some specific fields) to PDF format and also include a header and a footer. Each attachment and the form need to be converted i...

Field not showing up to filter records

Hi,  I'm trying to filter the records based on cost_plan table. I need to get the list of records as follows: Project/Demand->Request Change(project_change_request)->Parent->State. I'm able to do upto Request change, but after that the field "parent"...

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Harish74 by Tera Expert
  • 3528 Views
  • 5 replies
  • 0 helpfuls

Need information on CI/CD spoke

Hello ,  I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...

sameer S by Tera Contributor
  • 1433 Views
  • 2 replies
  • 2 helpfuls

Instance Scan - Prod or Non prod?

What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...

Bruce Hadley by Tera Contributor
  • 3194 Views
  • 12 replies
  • 5 helpfuls

Create new case type

I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....?  And i need that case type to be used in Agent workspace. I need screen shot to create case type

Resolved! Define tab sequence for filling up a form

Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column 

Sunny SN by ServiceNow Employee
  • 3879 Views
  • 3 replies
  • 2 helpfuls

Visits to the Service Portal per month

Dear Community,I am having trouble to create a simple view of monthly visits to the Self Service Portal for a period of 12 months so I can see the usage of it. Additionally the same with "most visted pages per month" and "More visited Catalog Items" ...

Resolved! Client Script not working on Portal

I have a Client Script that works on Desktop but not the Portal.  I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...

Jeannette2 by Tera Guru
  • 2841 Views
  • 7 replies
  • 2 helpfuls

Resolved! fetch the list of users who are under my manager

This is a code written in one the script include which I am using in one of the variable in advance reference qualifier.  I am not getting the expected result. I am getting "no matches found in the drop down". Please help me to modify the code if I a...

Community Alums by Community Alums  
  • 2813 Views
  • 7 replies
  • 2 helpfuls

Resolved! Need help on Building CSS on Service Portal

Hi,   I am new to Service Portal one of my Customer gave me a CSS file which contains more 2000 lines code and asking me to apply on the portal. I never worked on Portal and i am not sure how  & Where to apply the given code.   Sample snapshot is pas...