Question on the intended functionality of the DocuSign spoke
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-14-2025 06:36 AM
Hello.
We've installed the Docusign spoke and have both the outbound and inbound spoke working.
In the documentation, it talks about the system automatically managing the state of envelopes. There's an action that says "Wait for signature from Docusign" but when we use that action, the envelope status never changes. Is there some out of box functionality, like an inbound flow that triggers when a request is sent from Docusign, that manages the state of the envelope or are you supposed to make your own inbound flow to manage the envelope states?
We looked through all of the flows that came with the Docusign spoke and didn't see anything out of box to manage the envelope states. We already receive the message from the Docusign Webhook so we'd just need a flow to look up the envelope and change the state to match what was sent from the webhook.